Terms and Conditions

PEST EXPERTS SERVICES PVT. LTD. is hereinafter called PESPL

PESPL does not give any express or implied warranty or assurance on elimination of pests. In the event of re-ooccurrence of pests, during the period of this Order cum Contract, PES shall be obliged to carry out necessary pest management services without incurring any liability or obligation for any inconvenience, loss, injury or damage that may be caused to the customer or any occupant of, or visitor to, the premises or to any property of any such persons.

PESPL shall not be liable for any loss, injury or damage that may be caused to the customer or any occupant of, or visitor to, the premises or to any property of any such persons by reason of or as a consequence of the pest management services carried out by PES pursuant to this order-cum-contract.

As customer you are willing to receive communication from PES in the form of email, calls and SMS.

Customer undertakes to make available self and/or representative at all times while the treatment is being carried out and to remove and shift necessary articles as the need may be.

Mode of Payment: All Payment in the form of cash, Cheque payment or online transaction is accepted. All cheque payments to be made in favour of "PEST EXPERTS SERVICES PRIVATE LIMITED " only.

PESPL will reserve the right to suspend pest management operations if payments pertaining to invoices presented are outstanding for more than 30 days from the date of invoice

This order-cum contract is in respect of premises treated and mentioned in this Order cum Contract only and is not transferable in respect of any other premises or applicable to any extensions/additions or alterations in the original premises.

The customer is responsible for and required to keep all plastic, silverware, antiques, precious art facts, electronic gadgets and any other breakable /valuable articles in safe custody.

The customer accepts to avail of the pest management services as per schedule/s agreed at the time of entering into the contract. To manage emergencies, service delivery date may be changed by customer or PES. The customer should avail the service within 30 days of the original scheduled date and/or within the existing contract period, failing which the service will be considered as lapsed and for any subsequent service performed in lieu of such lapsed service, PES reserves the right to charge separately for such extra services performed.

Pesticides being used during some services may have strong odour and could linger for 2-3 days; persons who are aged, patients, allergic or with respiratory disorders and, pets MUST be kept away from the treatment premises.

GST/other statutory levies, if applicable, would be charged separately and payable by the customer.

All material(s) and equipment kept by PES in customer's premises for carrying out/during service, shall remain the sole property of PESPL and the customer has no right over it/them whatsoever.

In the event order-cum-contract is cancelled by either party or upon expiry, PES will take back all their equipment's and other property such as Rodent Bait Station units,Fogger Machine etc from customer's premises

Expert Cockroach Management : Covers Cockroaches and Ants. The customer is required to ensure gel spots are not wiped off and cockroach traps are not moved from their positions or damaged

Expert Rodent Management: covers Rats, Mice and Bandicoots only (shrew not included). The customer is required to ensure Rodent bait n board box units / Glue traps are not disturbed from their original positions and waste is not thrown in or on them. No material should be loaded / placed on the rodent bait station box. Keep children and pets away from the traps. Missing Rodent bait-n-board box units shall be replaced with new on additional charges basis based on the actual cost of bait station at the time of contract.

Expert Termite Management: covers subterranean termites (white ants) only. Keep windows open for ventilation during and after the treatment. All moveable furniture, carpets should be moved by the customer minimum 3 feet away from the walls before the service. Customers should provide information on location of concealed electrical wiring, conduits, telephone cables and concealed plumbing pipes. The customer should arrange for electrician, plumber and carpenter if need at their cost during treatment. Customer agrees to get all areas of premises / all units in the premises treated, without which PES will not be able to issue service warranty as the case may be.

Expert Bed Bugs Management : The customer will arrange to remove items from wardrobes, items mounted on walls, e.g. photo frames, mirrors, lights, electrical switch box covers, linen from bed and empty the contents from bed-box. Carpets if attached should be loosened from ends. Items/Furniture should not be taken out of the room. After service PESPL will not be responsible for re-fittings and placing articles removed from the walls. The customer agrees to provide electricity, water and ladder free of cost. Ensure the prescribed schedules of subsequent services are not postponed which otherwise may adversely affect the efficacy of treatment. The fish tank/s, if any should be suitably covered and air pump to be switched off prior to commencement of service. Customer agrees to avail of the service for the entire premise under contract & not in parts with staggered visits.

Expert Wood Borer Management: Customer shall provide easy access to all affected areas where powder is visible. Customer should not remove the powder falling on the floor from the affected area before treatment. The treated spots may be marked with ink/marker. The customer agrees to provide ladder or stool as needed, free of cost to treat the upper areas. Heavily infested parts of wood may need to be disposed of.

PESPL will not be responsible for failure of Service or any damage caused as a consequence thereof in the event the instructions given herein are not followed or treated areas are disturbed, washed, painted or unrooted, or a subsequent treatment is conducted though any other service provider.

PESPL shall be relieved of all obligations whatsoever in the event of force majeure or act of God or other events that are unforeseeable and/or beyond its control preventing prompt or part or total fulfillment of such obligations. It is however agreed that in such an event the Customer shall immediately make payment towards all payments in arrears .

PESPL shall have the right to terminate this Agreement at any time by giving 30 (Thirty) days' advance notice. Such termination by PESPL shall be without any liability on PESPL. It is, however, clarified that immediately upon receipt of notice of termination from PESPL, the Customer shall settle all outstanding invoices along with applicable interest as per the terms of this Agreement. In the event the Customer intends to terminate the Agreement, the Customer shall intimate PESPL One month in advance and shall immediately settle all arrears in payment along with applicable interest, taxes etc. It is agreed that any advance payment made by the Customer shall not be reimbursed in the event of termination by the Customer.

No amendment, supplement, modification or clarification to this Agreement shall be valid or binding unless duly executed in writing by PES and the Customer.

Notwithstanding anything contained herein, PESPL shall not be liable for any indirect, incidental, consequential or any such losses or damages arising out of or in connection with the Services under this Agreement. In any event, the total liability (if any) of PESPL shall not, regardless of the form of action, whether in Agreement or tort or otherwise, exceed the amount of yearly charges actually paid by the Customer under Agreement.

PESPL reserves the right to increase the price of services during renewal of this agreement or at any other time by giving 3 (three) months' notice of such increase in writing and the same shall be binding on the Client. The increase would be reflective of the inflationary environment and general price conditions/increase in service/wage costs and such increases are expected to be 5-10% per annum. Taxes would be applicable as per prevalent tax laws.

This Agreement is subject to the Anti Bribery Regulations and Code of Conduct.